Prepayment at the time of registration is required.
Cancellation Policy
Course Transfer
A one-time transfer to another course date may be requested with at least 72 hours notice prior to the beginning of your course at no charge. If you request a course transfer, you forfeit your right to cancel your registration and obtain a refund.
One additional transfer may be requested: a $20 fee applies.
Cancel with Notice (minimum 72 hours notice)
To cancel a registration and receive a refund, you are required to provide cancellation notice by email at least 72 hours before the start of your course. You will be refunded the registration fee less a $20.00 cancellation fee.
Cancel without Notice (less than 72 hours notice)
No refunds will be provided for cancellations made less than 72 hours prior to the start of your scheduled course.
No refund or course transfer will be provided for no-shows.
Please notify SOS 4 Kids in advance of any absence due to illness. A notified absence due to illness will be treated as a Course Transfer.
As an additional precaution against transmission of colds and influenza, a student will not be permitted to attend a class if the student exhibits signs of such illness. You will be asked to request a transfer to a different date.
Individuals with existing medical conditions such as bone, muscle, and joint conditions, and respiratory conditions, should consult a doctor prior to attendance. We do not assume any risk or liability for injuries or illness that may result from your participation in our courses. Please talk to your doctor and stay safe.
Course cancellation by SOS 4 Kids:
Though rare, SOS 4 Kids reserves the right to cancel or re-schedule a course in the event of an emergency, instructor illness, low class enrollment or inclement weather. In such an event, participants may choose either a full refund or transfer to another date.
SOS will attempt to notify participants of any cancellations at least 48 hours prior to a course.
During winter months we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.
Our Commitment To Privacy
We take customer privacy seriously and do not sell or give out any customer information.
Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies. We do share your personal information with the Canadian Red Cross and the Lifesaving Society as required by our contractual agreements with these non-profit organizations.
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